Blue Kangaroo Packoutz Franchises Build Strong Client Relationships
With training and strong client relationships, entrepreneurs new to contents restoration can quickly become experts
What should every new Blue Kangaroo Packoutz contents restoration franchise owner focus on right away? Strong client relationships. From insurance companies and adjusters, related business owners such as those in water damage remediation, or the property owners who’ve experienced a loss, giving everyone their full attention will help build a great reputation — and book of business — quickly.
“Relationships, relationship building, getting to understand your community, understanding who you’re dealing with and building relationships with adjusters will lead to referrals,” explains Mary Schiafman, Business Development Manager. “We hope that people don’t have fires, floods, mold damage, we hope that doesn’t happen, but we know that it does. And when it does, we want people to know our name, and what we can do to help them.”
Development team coaches owners through sales process
Schiafman works with Blue Kangaroo Packoutz furniture repair and restoration franchise owners in many ways. Having this kind of coaching gives them a serious leg up in the market. With her help they learn the best way to listen to what’s needed. Then they can build that trusted and empathetic relationship with people who are in a vulnerable state.
“[Blue Kangaroo Packoutz franchise owners] do this every single day but for a client this is probably the first time something like this has happened,” she explains. “We are going to hold their hand. There’s so much going on, there are contractors all over the place. We teach franchise owners how to sit down and explain the process. We walk them through how our team will inventory their property digitally, catalog everything and provide a report. That lets the client decide what they want to have done with their contents. Then we explain how it’ll all be barcoded, packed out and stored until they and the adjusters approve the work. That could be anything from cleaning to restoration and reupholstery to just storage, but we have walked them through the whole process.”
A structure is more than four walls to a client
Blue Kangaroo Packoutz franchise owners also can put clients’ minds at ease. They learn that to the home or business owner, it’s more than just property, Schiafman adds.
“When a structure is damaged, people look at that as a bunch of lumber and drywall; when your contents are damaged, that’s all your memories — it’s very emotional,” she says. “One of our goals is to make sure that franchise owners know that these people don’t know what’s going to happen. They need to instill some confidence that we are going to take their possessions and safely, securely restore them to pre-loss condition. Not to new, but to where it was before the event happened. We succeed when we help them through that emotional roller coaster and ease that process.”
Blue Kangaroo Packoutz is one of the most affordable franchise opportunities in the fast-growing contents restoration industry. The total investment for owning a Blue Kangaroo Packoutz ranges from $127,156 to $307,790. To open a new business, and to convert an existing business into a Blue Kangaroo Packoutz, the costs range from $102,231 to $292,790. BELFOR franchise group proudly offers a discount to veterans interested in investing in a Blue Kangaroo Packoutz.