Blue Kangaroo Packoutz Owners Grow Through Client, Adjuster Referrals
By demonstrating expertise and attention to homeowners and insurance adjusters, franchise owners create a multifaceted pipeline of referral sources
When someone experiences a disaster, they want to know that their sentimental items are in good hands and being handled by people who will give them the utmost care and attention. That’s why Blue Kangaroo Packoutz contents restoration franchise owners are trained to not just restore items, but create positive relationships as well.
That attention to detail is important not just to the clients. It also matters a great deal to insurance adjusters who are on site, because they also are working on the clients’ behalf, notes Mary Schiafman, Business Development Manager, who works with franchise owners to ensure that they bring the right amount of people skills and empathy alongside the restoration aspect of the business.
Confidence is catching, and helps build business
“Consistency is what we’re looking for all the time,” Schiafman explains. “The homeowners want to know that we’re confident in what we’re doing. We’ve gone in, we’ve packed out everything from their kitchen drawer to their nightstand. If we go in and do that haphazardly that’s not instilling the confidence they need. We need them to know this is how we do it every single time.”
That speaks to the adjuster too, she adds, because “they want to know that when they call us on their next job, we’re going to go out and do the exact same thing there. They value that consistency as well.” And when they see that attention to detail, and a happy client, they will keep those referrals coming.
Awareness of contents restoration leads to growth
Doing the work right, and being thoughtful, deliberate and consistent yields other dividends as well. Because a contents restoration franchise is still a fairly new type of business, people are learning what it’s all about. When franchise owners knock it out of the park, word gets around, Schiafman says.
“A lot of times insurance companies will just come in and “total loss” everything because it’s a lot easier to write a check, than to go back in and try to repair everything,” she explains. “We can return sentimental things instead of throwing them in the dumpster. For
the insurance adjusters, it gives them a little bit of an edge because there can be a cost savings to do contents restoration rather than replacement. And the really great part about this business is you get to present somebody with something they thought was completely destroyed. When they see it put back together, or just cleaned up, it brings them to tears. And they tell people who helped them, and so your business gets noticed.”
Blue Kangaroo Packoutz is one of the most affordable franchise opportunities in the fast-growing contents restoration industry. The total investment for owning a Blue Kangaroo Packoutz ranges from $127,156 to $307,790 open a new business, and to convert an existing business into a Blue Kangaroo Packoutz, the costs range from $102,231 to $292,790. We proudly offer a discount to veterans interested in investing in a Blue Kangaroo Packoutz.
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